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The Deployment Dudes
Deployment Dudes is Kinettix's professional podcast dedicated to exploring the multifaceted world of IT field services. Hosted by industry veterans Phil Fannin and Scott Huetter, the podcast offers insightful discussions on a wide range of topics, from emerging technologies and best practices to the challenges and triumphs encountered in the field. Phil and Scott leverage their extensive experience in the IT sector to provide listeners with valuable knowledge and actionable insights that can enhance their understanding of the industry.
Each episode of Deployment Dudes is designed to foster a deeper understanding of IT field services while maintaining an engaging and informative...Show more
All Episodes
The Cost of Downtime in IT Operations
In this episode of The Deployment Dudes, I dive deep into the world of dispatch services, a cornerstone of my career. Joined by my colleague Phil Fannon, we explore the essential role dispatch plays in resolving on-site technical issues for businesses ranging from restaurants to retail. We discuss the complexities of managing dispatch globally, the importance of rapid response times, and how our pricing reflects the value of minimizing downtime for our clients. With real-world examples and insights into our operational strategies, we highlight why effective dispatch can be a game-changer for IT service delivery. Tune in for a candid conversation about how we make the seemingly chaotic world of on-site support both reliable and efficient.Why Outcomes Matter in Field Services
Scott and Phil welcome Ryan Rendall to discuss how field service organizations can thrive by focusing on outcomes over outputs. Drawing from his diverse background in retail, tech, and staffing, Ryan reveals how strategic discipline and relationship-building drive successful deployments. The conversation dives into global scalability, the nuances of client expectations, and why project leadership is the backbone of modern service excellence.Turning Unpredictability into Opportunity
Scott, Phil, and guest Sean unpack the unpredictability of field services and how teams can stay agile. From locked rooms to shifting scopes, they share tips on documenting changes, setting expectations, and building client trust valuable insights for retail, QSR, and enterprise IT pros.Reimagining Field Services With Field Flex
In this episode of The Deployment Dudes, I sit down with Chad Maddox, CEO of Kinetix, to dive deep into FieldFlex, Kinetix's innovative staff augmentation solution for IT field services. Chad explains how FieldFlex streamlines field service coordination by providing dedicated resources, like technical coordinators and CAD operators, to enhance efficiency without the inflated costs associated with traditional models. We discuss the differences between FieldFlex and conventional BPO services, emphasizing the integration with customer operations and the importance of maintaining control over processes. Join us as we explore the benefits of FieldFlex, including cost reduction, scalability, and the agility to adapt to customer needs, all while ensuring high-quality outcomes.