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The Deployment Dudes
Deployment Dudes is Kinettix's professional podcast dedicated to exploring the multifaceted world of IT field services. Hosted by industry veterans Phil Fannin and Scott Huetter, the podcast offers insightful discussions on a wide range of topics, from emerging technologies and best practices to the challenges and triumphs encountered in the field. Phil and Scott leverage their extensive experience in the IT sector to provide listeners with valuable knowledge and actionable insights that can enhance their understanding of the industry.
Each episode of Deployment Dudes is designed to foster a deeper understanding of IT field services while maintaining an engaging and informative...Show more
All Episodes
The Power of Productization
Scott, Phil, and Jamie sit down with Jaimie from Vectaris to unpack the real value of productization and why scaling without structure can stall growth. Drawing from hands-on experience and proven frameworks, they explore how turning services into products unlocks consistency, efficiency, and long-term scalability—without losing the human touch.Our Tech App Is Transforming Field Service
Scott and Phil talk to Clay and unpack the real value behind their newly launched tech app and how it’s reshaping field service operations. From streamlining communication to automating deliverables and integrating AI, they explore why this tool is more than just another app it’s a strategic solution to long-standing deployment challenges. Drawing from real-world escalations and lessons learned, they reveal how the app is driving efficiency, reducing friction, and setting the stage for scalable success.The Importance of Pilots in Project Work
In this episode of The Deployment Dudes, I, Scott Hutter, team up with Phil Fannon to delve into the critical role of pilot phases in project success. We explore how a well-executed pilot burn-in phase can significantly mitigate risks and prevent project failures. Through engaging discussions and real-world examples, we highlight the importance of understanding project nuances, the necessity of flushing out potential issues, and the value of a controlled environment for testing. We also share insights on managing client expectations and the complexities involved in large-scale deployments. Join us as we uncover why treating a pilot as a learning opportunity is essential for smooth production and successful project outcomes.The Cost of Downtime in IT Operations
In this episode of The Deployment Dudes, I dive deep into the world of dispatch services, a cornerstone of my career. Joined by my colleague Phil Fannon, we explore the essential role dispatch plays in resolving on-site technical issues for businesses ranging from restaurants to retail. We discuss the complexities of managing dispatch globally, the importance of rapid response times, and how our pricing reflects the value of minimizing downtime for our clients. With real-world examples and insights into our operational strategies, we highlight why effective dispatch can be a game-changer for IT service delivery. Tune in for a candid conversation about how we make the seemingly chaotic world of on-site support both reliable and efficient.