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The Deployment Dudes
Deployment Dudes is Kinettix's professional podcast dedicated to exploring the multifaceted world of IT field services. Hosted by industry veterans Phil Fannin and Scott Huetter, the podcast offers insightful discussions on a wide range of topics, from emerging technologies and best practices to the challenges and triumphs encountered in the field. Phil and Scott leverage their extensive experience in the IT sector to provide listeners with valuable knowledge and actionable insights that can enhance their understanding of the industry.
Each episode of Deployment Dudes is designed to foster a deeper understanding of IT field services while maintaining an engaging and informative...Show more
All Episodes
Optimizing Workforce Flexibility with Staff Aug
Scott and Phil sit down with Rich Humphrey to unpack Staff Aug, a flexible staffing model designed for short-term, specialized IT needs. Rich explains how Staff Aug differs from traditional staffing by focusing on convenience and agility delivering the exact skill set for the exact timeframe without lengthy hiring processes. The trio explores real world use cases, from maternity leave coverage to scaling for critical projects, and highlights how this approach leverages global talent pools, offers cost transparency, and provides customers with control over resources while maintaining speed and flexibility.The Role of Dispatch in Modern Field Service
Scott and Phil reflect on a transformative year for Kinettix, unpacking the evolution from a scrappy startup to a scalable field services leader. They dive into lessons from 2025 navigating supply chain challenges, economic uncertainty, and tough mid-year decisions while exploring how AI, dispatch innovation, and disciplined growth strategies are shaping the future. With insights on customer fit, technology investments, and the expanding role of field services, this episode sets the stage for an exciting 2026Harnessing AI to Scale Revenue Operations
Scott and Phil sit down with Rich Humphrey, Director of Revenue Operations at Kinettix, to explore how RevOps is transforming service delivery. Rich shares his journey from ministry to operations and explains how aligning marketing, sales, and delivery drives efficiency and consistency for customers. The conversation dives into AI’s role as a force multiplier, enabling smarter dispatch, streamlined workflows, and cost savings without sacrificing quality. Learn how Kinettix is scaling global services through innovation, operational excellence, and a relentless focus on customer experienceScaling Field Services Through Global Coordination
Scott and Phil sit down with Bob Supinger, VP of Operations at Kinettix, to explore the strategic buildout of Kinettix’s global service operation centers. Bob shares how the company scaled its 24/7 support model through direct investment in the Philippines, enabling consistent after-hours coordination for retail and restaurant clients. They discuss the importance of culture, continuity, and human-centered service in offshore operations, and how Kinettix’s approach centered on ownership, responsiveness, and relationship-building delivers reliable outcomes in field services.