IT Management in Retail

We’ll coordinate everything from replacing a router at a single store location to company-wide upgrades and multi-site installations.

International or domestic retailers lean hard on their technology and need it to be reliable in order to survive and expand. Kinettix knows this well through years of experience with managing and working in retail IT. Whether working with retailers directly or IT integrators with clients in the retail industry, Kinettix is well-equipped to handle field services management, coordination, and deployment.

IT management in retail can feel like fighting a war on several different fronts. Stores need to have reliable internet and telecom connectivity, POS systems, and data storage and security. Your regional and global headquarters need to be able to communicate quickly with stores, gather data from them, and monitor store activity. And then there’s long-term strategy to think about, regular company-wide upgrades, and the troubleshooting and replacement of any tech that isn’t working properly. Above all else, your technology simply has to work—unreliable tech or mismanaged rollouts mean lost opportunities and lost revenue.

Kinettix specializes in minimizing the complexity of finding retail IT solutions. Our model for establishing a dedicated field services platform gathers certified technicians through work markets and our global partner alliance. Kinettix handles project management and coordination of those techs for projects of any scale or scope. We’ll coordinate everything from replacing a router at a single store location to company-wide upgrades and multi-site installations. Kinettix can also help you implement modern solutions for connecting with e-commerce, utilizing IoT devices, and more. As a managed outcome provider, we’ll handle it all and deliver the result.

There’s also the added benefit of not having to retrain a new group of technicians for each project. We’ll build a platform with you, establishing a consistent process for accomplishing the work and a certified talent base for field services that are familiar with your needs and available when you need them.

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