The Cost of Downtime in IT Operations

The Deployment Dudes

• 28 min

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In this episode of The Deployment Dudes, I dive deep into the world of dispatch services, a cornerstone of my career. Joined by my colleague Phil Fannon, we explore the essential role dispatch plays in resolving on-site technical issues for businesses ranging from restaurants to retail. We discuss the complexities of managing dispatch globally, the importance of rapid response times, and how our pricing reflects the value of minimizing downtime for our clients. With real-world examples and insights into our operational strategies, we highlight why effective dispatch can be a game-changer for IT service delivery. Tune in for a candid conversation about how we make the seemingly chaotic world of on-site support both reliable and efficient.