Kinettix - Staff Augmented Environment

Feb 15, 2024 1:00:00 PM | Staff Augmentation 9 Practical Tips for Managing a Team in a Staff Augmented Environment

Discover how to effectively manage a staff-augmented team with our 9 practical tips. Learn to define roles, foster inclusivity, utilize communication tools, and build strong relationships for project success in IT field services.

Introduction: Embracing Staff Augmentation in Team Management  

In the realm of IT field services, managing a team that includes staff augmentation can be complex, but the performance results that are achieved make the investment worth the effort. The addition of external professionals to an existing in-house team requires a strategic approach to ensure seamless integration, project continuity, and sustained productivity. Effective management is key to leveraging the full potential of a staff-augmented team. This article aims to provide practical tips to help project managers and team leaders navigate the augmented workforce landscape with confidence. 


1. Clearly Define Roles and Responsibilities  

One of the first steps in managing an augmented team is to clearly define roles and responsibilities for all team members. This clarity helps in setting expectations and avoiding overlaps or gaps in the workload. It's essential to communicate these roles to both in-house and augmented staff, ensuring everyone understands their part in the project's success. 


2. Foster an Inclusive Team Culture  

Creating an inclusive team culture is crucial for the integration of staff augmentation. Encourage open communication and collaboration between all team members, regardless of their employment status. This can be achieved through team-building activities, regular meetings, and the use of collaborative tools. An inclusive culture enhances teamwork and makes augmented staff feel valued and part of the team. 


3. Utilize Effective Communication Tools  

Effective communication is the backbone of any successful team. In a staff augmented environment, it's important to use communication tools that keep everyone connected, regardless of their location. Tools like instant messaging, video conferencing, and project management software can bridge the gap between remote and in-house team members. 


4. Monitor Progress and Provide Feedback  

Regular monitoring of the team's progress is vital. Use key performance indicators (KPIs) and project milestones to track progress and identify any issues early on. Providing continuous feedback to both in-house and augmented staff ensures that everyone is aligned with the project goals and is performing to the expected standards. 


5. Ensure Knowledge Transfer and Continuity Knowledge transfer  

Between in-house and augmented staff is essential for maintaining project continuity. Create documentation, conduct training sessions, and establish mentorship arrangements to ensure that knowledge is shared efficiently. This will mitigate the risk of knowledge gaps when the augmented staff's tenure ends. 


6. Adapt Leadership Styles to Diverse Teams  

Effective leadership in a staff-augmented environment often requires adapting your leadership style to accommodate a more diverse team. Recognize that augmented staff may come from different backgrounds and might have different work styles. Tailoring your approach to individual needs can help maximize the potential of each team member, foster better engagement, and drive project success. 


7. Plan for Change Management

Staff augmentation can sometimes lead to changes in team dynamics and workflows. Anticipate these changes and plan for them by developing a change management strategy. This can include training for in-house staff on how to work effectively with augmented team members, as well as mechanisms to address any resistance to change. 


8. Establish Clear Communication Channels  

Setting up clear and direct communication channels is imperative for managing a staff-augmented team effectively. Establish a hierarchy of communication that outlines who reports to whom and the best ways to relay information. This structure reduces confusion and ensures that important messages are not lost in the day-to-day operations of the team. 


9. Invest in Relationship Building

Invest time in building relationships with each member of the augmented team. Personal connections can lead to a more cohesive team, improve morale, and increase productivity. Regular one-on-one check-ins, recognizing individual achievements, and understanding personal career aspirations can contribute to a stronger, more committed team. 



Managing a team in a staff-augmented environment requires a blend of clear communication, inclusive culture, and continuous monitoring. By following these practical tips, managers can ensure that their augmented teams are productive, integrated, and aligned with project objectives. Kinettix, with its expertise in IT field services and project management, understands the nuances of workforce integration and is equipped to guide businesses through the process of managing augmented teams effectively. In the dynamic landscape of IT field services, the strategic management of staff-augmented teams can be the differentiator that leads to project success and business growth. 

Rich Humphrey

Written By: Rich Humphrey

Rich’s years of experience in business leadership, marketing, and strategic thinking has helped Kinettix streamline and optimize its sales and marketing operations to create the ability to scale as global operations are grown. Before working at Kinettix, Rich served as the Vice President of Marketing and Analytics at Adaptive Technologies. He attended the University of Kentucky and has a Master’s Degree from The Southern Baptist Theological Seminary.