The field services management platform designed and built with a global mindset.
Kinettix Dispatch1® Field Services Management Platform Streamlines Service Delivery
Kinettix simplifies the process of getting reliable, scalable IT field services anywhere and anytime globally. At the very heart of our services is our Kinettix Dispatch1® field services management platform.
We think deeply about process and automation and are convinced our API-based system is the wave of the future. With unparalleled simplicity, Dispatch1® allows us to order the exact services you need at the time you need them.
Dispatch1® provides complete transparency by tracking the progress of all activities and completion of work orders in real-time. Seamless integration with our client’s systems gives both parties ease of use, visibility, and scalability.
3 BENEFITS OF OUR FIELD SERVICES MANAGEMENT PLATFORM
At Kinettix, our goal is to simplify IT work across the globe — no more starting each project from scratch by searching for qualified and available technicians all over again. Kinettix Dispatch1® allows us to handle the routine work of executing IT projects, freeing you up to focus on strategy and growth.
1. Scaling Field Service Management Operations
Our powerful Kinettix Dispatch1® field services management platform allows Kinettix to scale our services to meet your needs for onsite technicians anywhere and anytime globally.
Dispatch1® routes client requirements to the appropriate department to ensure proper technician engagement, project documentation, contracts, billing, reporting, and more. This type of deep integration allows us to efficiently provide you with the precise services you need.
2. Enabling Robust Data Analytics
Kinettix Dispatch1® field services management platform uses the power of the Microsoft Power Platform Dataverse to put customizable data visualization in the hands of the user. All Dispatch1® data is completely optimized for Microsoft PowerBI to deliver rich visualizations, drill-downs, analytics, and AI insights.
By standardizing on Power BI and the Dataverse, Kinettix democratizes data insights by supporting the “citizen developer.” Any user can now build their own custom visualizations to suit their specific business needs.
3. Unifying Through FSM Client API
The key to our Dispatch1® field services management platform is its API integration with our clients native Field Service Management software. The API allows users to receive a completely unified experience in their own FSM while Dispatch1® works in the backend.
Dispatch1® includes numerous features that lead to a straightforward integration process and a seamless client experience. These features include:
- A RESTful simplicity approach making the platform agnostic.
- JSON work order objects enable Dispatch1® to return work orders in the same format they are received, so the user experience with their platform is consistent.
- Callbacks/Webhooks allow the user to see the progress of activity on their ticket.
- Fully documented integration requirements give IT teams complete guidance on how to code against the Dispatch1® API.
KINETTIX DISPATCH1® USE CASE: MEETING CUSTOMER DEMAND
Kinettix supports a digital merchandising solutions provider that has six offices in different parts of the world. This Channel Partner has a direct relationship with a global fast food chain and relies on Kinettix to install and repair drive-thru menu boards on their behalf.
Kinettix coordinates every work order from start to finish by managing incoming requests through Kinettix Dispatch1® API connection with their Salesforce instance. By leveraging this integration, the channel partner has increased their requests from 5-6 work orders to 20+ work orders weekly.
Click here to download this case study in full and see the real-world benefits of Dispatch1®.
OUR SOFTWARE IS BUILT FOR IT FIELD SERVICES EVENTS
Kinettix Dispatch1® field services management platform was designed and built with a global mindset. It handles addresses, time zones, currencies, tax and VAT rates, and allows users to document country- or province-specific requirements.
The system automatically determines which vendors can provide services based on the location requested for a work order, so the IT project coordinator does not have to spend time researching. This feature not only saves time, but it also creates a repeatable and scalable approach to managing client requests for service.
DISPATCH1 CASE STUDY
Kinettix currently supports a digital merchandising solutions provider that has six offices in different parts of the world. This Channel Partner has a direct relationship with a global fast food chain and relies on Kinettix to install and repair drive-thru menu boards on their behalf.