ONSITE IT: IT Field Technicians—Anywhere and Anytime

Get certified techs onsite fast for installations, upgrades, or break/fix across your locations, nationwide and in 120+ countries worldwide. With 24×7×365 coordination and a single global partner, you can deliver consistent outcomes without building your own field services organization.

Why Kinettix for Your Onsite IT Needs?

One global partner. Zero geographic headaches

Whether you’re rolling out new network hardware across U.S. stores or resolving POS outages in multiple international locations, Kinettix gives you true global onsite coverage with localized expertise. With Kinettix as a partner, you'll get 

  • 24×7 Project Coordination: Our operations centers in the U.S. and the Philippines ensure continual coverage.
  • API Integration: Enter and monitor tickets from your FSM platform. No more swivel-seating.
  • Technicians with any skillset: From smarthands to network engineers with advanced certifications, we have just the tech you need. 
  • SOC2 Compliance: Our rigorous standards for data security gives you peace of mind.

 

 

We Provide Onsite IT Services for Some of the World’s Largest Companies

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Restaurant IT + McDonalds
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Our Technicians: Expertise You Can Trust

We have over 10,000 highly skilled technicians available, covering a complete range of IT hardware and networking skillsets. This means we can deliver the right technician with the exact experience needed at the right time to get your job done efficiently and correctly. Kinettix delivers:

Extensive Vetting Process

  Every technician undergoes a thorough screening and qualification process to ensure they meet our high standards for technical expertise and professionalism.

Hardware-Specific Badging

 Our technicians can be certified for the specific hardware your organization uses, ensuring they are prepared to work on your environment’s unique requirements.

Scalable Workforce

Whether you need a single specialist or a large team for a nationwide rollout, our network of technicians gives you the flexibility to scale quickly.

Key Hardware We Service

Kinettix provides onsite technicians for installation, turn‑up, cutover, IMAC, and break/fix for IT hardware, including:

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  • Network equipment (routers, switches, firewalls, SD‑WAN)
  • Digital signage (menu boards, LED/LCM displays, media players)
  • POS systems & retail IT (registers, peripherals, scanners, pin pads)
  • Digital/IoT cameras & physical security devices 
  • Data center hardware (rack/stack, server swaps, smart‑hands)
  • Structured cabling (copper, fiber, wireless backhaul)
  • Wireless & site surveys (active, passive, validation)
  • Kiosks & Self-service (QSR, retail, check-in)

If you don’t see your technology here, ask—our vetted global network supports a wide spectrum of OEMs and environments.

The Main Industries We Support

RETAIL IT

Retail & QSR
(POS, signage, network, cameras, kiosks)
IT service provider
(whitelabeled dispatch services) 
Telecom-It

Telecom & Connectivity
(CPE, SD‑WAN) 
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(edge devices, network, scanners, Wi‑Fi)
large enterprise
 
Data Center & Enterprise
(rack/stack, infrastructure migration, emergency support)

Onsite IT Frequently Asked Questions

How fast can you get a tech onsite?

We operate 24×7 and align response to your SOW requirements, including expedited scenarios, through our standardized intake and acknowledgment process. For many parts of the world, we will have a technician onsite in as little as four hours.

Do you support multi-country programs?

Yes. We dispatch across 120+ countries and provide centralized coordination with in-country expertise to navigate local compliance and site requirements.

Can we keep everything under our brand?

Absolutely. Many of our partners are channel clients. We provide services to their end clients on behalf of these companies. We even offer a white-labeled client portal that allows your clients to request services on the site with your branding.

Do you work with different brands of equipment?

Kinettix is completely brand-agnostic and can install and service devices from almost any manufacturer.

How do we integrate with Dispatch1?

Use our open API for ticket creation, status, and reporting. Our development organization will work with yours to ensure a fast, smooth integration so you can use your Operations platform to create, manage, and track your tickets.

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