CASE STUDIES
Learn how Kinettix solved global IT field service management challenges.
COMPLETED PROJECTS
TRANSFORMING A LARGE MANUFACTURER’S IT FIELD SERVICES
A Global Kinettix Case Study
As this leading industrial distributor expanded its national branch network, managing IT infrastructure across multiple locations became increasingly complex. Inconsistent standards, slow response times, and rising support costs began impacting operations.
Kinettix partnered with the manufacturer to design and deploy a centralized, scalable IT field services program. The solution combined a single-point-of-contact dispatch model, a nationwide technician network, proactive maintenance, standardized processes, and real-time performance dashboards.
Download it to see:
-
Reduced IT downtime
-
Faster issue resolution
-
Standardized IT operations nationwide
-
Lower support costs
-
Improved stakeholder satisfaction
NATIONAL DISPATCH SERVICES FOR A MAJOR DIGITAL SIGNAGE PROVIDER
A Global Kinettix Case Study
Supporting digital signage and kiosk technology across thousands of geographically dispersed locations requires centralized coordination, rapid response, and consistent execution. In this case study, discover how Kinettix partnered with a major digital signage provider serving quick service restaurants nationwide to streamline dispatch operations and scale technical support delivery.
Download it to see:
-
How centralized dispatch improves response times and service consistency
-
Best practices for managing nationwide IT field support
-
Strategies for scaling technician resources to meet unpredictable demand
-
How integrated reporting and dashboards enhance operational visibility and accountability
STRATEGIC FIELD SERVICE DEPLOYMENT FOR RETAIL SECURITY
A Global Kinettix Case Study
Supporting multi-site retail security initiatives requires precision, speed, and consistent execution across every location. In this case study, learn how Kinettix partnered with a national managed video surveillance provider to deploy, upgrade, and maintain security systems across hundreds of retail stores—without disrupting daily operations.
Download it to see:
-
How to manage large-scale retail security deployments with minimal disruption
-
Best practices for maintaining consistent installation quality across multiple sites
-
Strategies for rapid troubleshooting and emergency response
-
How centralized program management and digital workflows drive transparency and performance
WAN Circuit, Router Installation & Cutover
A Global Kinettix Case Study
Kinettix was engaged to assist a grocery store company with over 159 stores across 20 states. The Customer specializes in offering fresh, organic produce as well as health coaching services.
The Customer needed a reliable partner who could help them efficiently and successfully complete this complex project.
This case study outlines how Kinettix completed this project.
Download it to see:
-
The complete project schedule
-
Detailed team resources and responsibilities
-
Logistics provided by Kinettix
Site Surveys
A Global Kinettix Case Study
Kinettix is currently working with a Channel Partner, an IT service management company that supports more than 3000 organizations including dozens of Fortunate 500 and Global 2000 companies. This Channel Partner relies on Kinettix for on-site field services and staffing.
The Customer engaged Kinettix and the Channel Partner in order to upgrade the wireless infrastructure that support the business’s day-to-day operations.
This case study outlines how Kinettix completed this projects.
Download it to see:
-
The complete project schedule
-
Detailed team resources and responsibilities
-
Logistics provided by Kinettix
DISPATCH1®
A Global Kinettix Case Study
Kinettix currently supports a digital merchandising solutions provider that has six offices in different parts of the world. This Channel Partner has a direct relationship with a global fast food chain and relies on Kinettix to install and repair drive-thru menu boards on their behalf.
This case study outlines how Kinettix completed this project.
Download it to see:
-
The complete project schedule
-
Detailed team resources and responsibilities
-
Logistics provided by Kinettix
Quick Service Restaurant (QSR) Dispatch
A Global Kinettix Case Study
Kinettix currently supports a digital merchandising solutions provider that has six offices in different parts of the world. This Channel Partner has a direct relationship with a global fast food chain and relies on Kinettix to install and repair drive-thru menu boards on their behalf.
This case study outlines how Kinettix continues to provide responsive, end-to-end dispatch services to the Channel Partner's quick service restaurant (QSR) client on an unplanned basis.
Download it to learn:
-
The dispatch scope
-
Detailed team resources and responsibilities
-
Logistics provided by Kinettix
Digital Signage Dispatch
A Global Kinettix Case Study
Kinettix currently supports a digital merchandising solutions provider that has six offices in different parts of the world. This Channel Partner has a direct relationship with a global fast food chain and relies on Kinettix to install and repair drive-thru menu boards on their behalf.
This case study outlines how Kinettix continues to provide responsive, end-to-end dispatch services to the Channel Partner's quick service restaurant (QSR) client on an unplanned basis.
Download it to learn:
-
The dispatch scope
-
Detailed team resources and responsibilities
-
Logistics provided by Kinettix
LATAM Field Services
A Global Kinettix Case Study
A representative of a U.S. based Managed Services Provider called Kinettix LATAM Country Manager, Willebaldo Carmona, in a panic. His company had been hired by a large automobile manufacturer to fit out their new Saltillo-based assembly plant in the Mexican state of Coahuila. The MSP had hired a local vendor to install 65 access points throughout the factory, but the work was shoddy and incomplete.
The MSP now faced the daunting task of fixing the poor work and properly installing all of the access points with only a month until the scheduled opening of the plant.
This case study outlines how Kinettix's LATAM Country Manager completed this project in the allotted time.
Download it to learn:
-
The project completion strategy
-
Detailed team resources and responsibilities
-
Logistics provided by Kinettix
Remote Install Support
A Kinettix Field Services Project Case Study
Kinettix provided remote installation engineer support for onsite technicians installing 200 traffic counting cameras dispersed over 100 locations. The installation engineers were charged with verifying mounting locations, determining the functionality of cameras, and confirming proper configuration using cloud-based software. The scope increased to supporting 20-25 sites per day and completing over 800 camera installs in 5 weeks.
This case study outlines how Kinettix completed this project.
Download it to see:
-
How Kinettix met client requirements and increased project scope
-
Detailed team resources and responsibilities
-
Project metrics and logistics
PC Rollout Project
A Kinettix Field Services Project Case Study
Kinettix was engaged to assist an end client in performing a Win10 upgrade to 6,000 units over the course of five months, a project that later changed in scope to 4,500 units over just 14 weeks.
Kinettix scheduled and utilized a team of technicians sourced through various nationwide platforms to work as contractors in their main facility. The team rolled out upgrades over multiple campuses as well as to remote users.
This case study outlines how Kinettix completed this project.
Download it to see:
-
The complete project schedule
-
Detailed team resources and responsibilities
-
Logistics provided by Kinettix
