THE DEPLOYMENT DUDES
EXPLORING INNOVATION IN IT FIELD SERVICES
Industry experts Phil Fannin and Scott Huetter explore the latest IT Field service world news and innovations. Join them as they share insights, expert interviews, and practical advice to help you navigate the evolving landscape of technology and deployment.
Phil Fannin is a seasoned IT field service professional, specializing in deployment strategies and technical support solutions. His background includes managing complex IT projects for Fortune 500 companies. Phil's passion for quality drives him to stay ahead of industry trends, making him a sought-after expert.
Scott Huetter has successfully led teams in delivering high-quality IT services across various sectors. His analytical approach and dedication to enhancing service delivery have established him as a key influencer in the industry.
Aug 1, 2025 12:43:53 PM Turning Unpredictability into Opportunity
Jul 24, 2025 12:24:13 PM Reimagining Field Services with Field Flex
Jul 15, 2025 4:09:31 PM Optimizing Dispatch Through AI Automation
Jul 10, 2025 12:14:34 PM What It Really Takes to Get SOC 2 Certified
Jul 1, 2025 1:10:10 PM Scaling Field Services Through API Integration
Jun 19, 2025 1:00:38 PM 1099 Vs. W-2 IT Techs: Which Delivers Best Results
Jun 4, 2025 1:21:04 PM What We Learned at MURTEC 2025
Our Podcast
Scott and Phil are joined by Sean to explore the unpredictable nature of field services and how teams can stay agile in the face of real-world challenges. From locked equipment rooms to last-minute scope changes, they discuss the importance of documenting changes, setting clear expectations, and building trust with clients. Whether you're in retail, QSR, or enterprise IT, this episode offers practical strategies for turning on-site chaos into coordinated success.
Published: August 1, 2025
Scott and Phil sit down with Chad Mattix, CEO of Kinettix, to unpack Field Flex a scalable, cost-effective model for field service coordination. Chad shares how this approach integrates with existing workflows, enables 24/7 global support, and minimizes margin stacking by prioritizing coordination over technician labor, offering mature service providers transparency, flexibility, and trusted execution.
Published: July 24, 2025
Scott and Phil sit down with Clay Martin to explore how AI is transforming field service operations from intelligent technician matching and automated RFPs to real-time dispatch and content creation unpacking the impact on efficiency, scalability, and the road to autonomous service delivery
Published: July 15, 2025
Scott and Phil sit down with Kinettix CTO Clay Martin to unpack the path to SOC 2 compliance, from decoding what it really means to tackling audits, documentation, and operational change with real-world insights.
Published: July 10, 2025
Scott and Phil welcome CEO Chad Mattix to explore how API integration is revolutionizing field services from eliminating swivel seating to boosting transparency, scalability, and tech-driven service delivery.
Published: July 1, 2025
Scott and Phil explore the differences between 1099 subcontractors and W-2 employees in the context of large-scale IT field service deployments.
Published: June 19, 2025
Scott and Phil deliver insight into the lessons they learned and the exciting new technologies they encountered at MURTEC 2025.
Published: June 4, 2025