THE DEPLOYMENT DUDES

Scott and Phil sit down with Rich Humphrey to unpack Staff Aug, a flexible staffing model designed for short-term, specialized IT needs. Rich explains how Staff Aug differs from traditional staffing by focusing on convenience and agility delivering the exact skill set for the exact timeframe without lengthy hiring processes. The trio explores real world use cases, from maternity leave coverage to scaling for critical projects, and highlights how this approach leverages global talent pools, offers cost transparency, and provides customers with control over resources while maintaining speed and flexibility.

Published: February 4, 2026

Scott and Phil reflect on a transformative year for Kinettix, unpacking the evolution from a scrappy startup to a scalable field services leader. They dive into lessons from 2025 navigating supply chain challenges, economic uncertainty, and tough mid-year decisions while exploring how AI, dispatch innovation, and disciplined growth strategies are shaping the future. With insights on customer fit, technology investments, and the expanding role of field services, this episode sets the stage for an exciting 2026

Published: January 30, 2026

Scott and Phil sit down with Rich Humphrey, Director of Revenue Operations at Kinettix, to explore how RevOps is transforming service delivery. Rich shares his journey from ministry to operations and explains how aligning marketing, sales, and delivery drives efficiency and consistency for customers. The conversation dives into AI’s role as a force multiplier, enabling smarter dispatch, streamlined workflows, and cost savings without sacrificing quality. Learn how Kinettix is scaling global services through innovation, operational excellence, and a relentless focus on customer experience

Published: January 21, 2026

Scott and Phil sit down with Bob Supinger, VP of Operations at Kinettix, to explore the strategic buildout of Kinettix’s global service operation centers. Bob shares how the company scaled its 24/7 support model through direct investment in the Philippines, enabling consistent after-hours coordination for retail and restaurant clients. They discuss the importance of culture, continuity, and human-centered service in offshore operations, and how Kinettix’s approach centered on ownership, responsiveness, and relationship-building delivers reliable outcomes in field services.

Published: December 3, 2025

We sit down with Jaimie from Vectaris to unpack the concept of productization how businesses can transform bespoke services into scalable, repeatable products. Jaimie shares insights into Vectaris’s approach, the strategic decisions behind their productization journey, and the real-world impact it’s had on operations and growth. Whether you're looking to streamline your offerings or scale smarter, this conversation is packed with practical takeaways.

Published: November 5, 2025

Scott and Phil talk to Clay and unpack the real value behind their newly launched tech app and how it’s reshaping field service operations. From streamlining communication to automating deliverables and integrating AI, they explore why this tool is more than just another app it’s a strategic solution to long-standing deployment challenges. Drawing from real-world escalations and lessons learned, they reveal how the app is driving efficiency, reducing friction, and setting the stage for scalable success.

Published: October 23, 2025

Scott and Phil unpack the real purpose of pilot phases in deployment projects and why chasing perfection can lead to failure. Drawing from large-scale rollouts and field-tested lessons, they explore how controlled discovery and strategic planning set the stage for successful execution.

Published: October 8, 2025

Scott and Phil dive into the urgency and complexity of dispatch services in field operations. From point-of-sale outages to global coordination, they break down what it really takes to deliver fast, reliable support and why downtime costs more than you think.

Published: September 24, 2025

Scott and Phil sit down with Ryan Rendall to explore how outcome driven service models and disciplined project management are reshaping field operations. Ryan shares lessons from his journey through staffing, retail, and tech and how sparring in his garage sharpened his approach to global delivery and client collaboration.

Published: August 27, 2025

Scott and Phil are joined by Sean to explore the unpredictable nature of field services and how teams can stay agile in the face of real-world challenges. From locked equipment rooms to last-minute scope changes, they discuss the importance of documenting changes, setting clear expectations, and building trust with clients. Whether you're in retail, QSR, or enterprise IT, this episode offers practical strategies for turning on-site chaos into coordinated success.

Published: August 1, 2025