THE DEPLOYMENT DUDES

We sit down with Jaimie from Vectaris to unpack the concept of productization how businesses can transform bespoke services into scalable, repeatable products. Jaimie shares insights into Vectaris’s approach, the strategic decisions behind their productization journey, and the real-world impact it’s had on operations and growth. Whether you're looking to streamline your offerings or scale smarter, this conversation is packed with practical takeaways.

Published: November 5, 2025

Scott and Phil talk to Clay and unpack the real value behind their newly launched tech app and how it’s reshaping field service operations. From streamlining communication to automating deliverables and integrating AI, they explore why this tool is more than just another app it’s a strategic solution to long-standing deployment challenges. Drawing from real-world escalations and lessons learned, they reveal how the app is driving efficiency, reducing friction, and setting the stage for scalable success.

Published: October 23, 2025

Scott and Phil unpack the real purpose of pilot phases in deployment projects and why chasing perfection can lead to failure. Drawing from large-scale rollouts and field-tested lessons, they explore how controlled discovery and strategic planning set the stage for successful execution.

Published: October 8, 2025

Scott and Phil dive into the urgency and complexity of dispatch services in field operations. From point-of-sale outages to global coordination, they break down what it really takes to deliver fast, reliable support and why downtime costs more than you think.

Published: September 24, 2025

Scott and Phil sit down with Ryan Rendall to explore how outcome driven service models and disciplined project management are reshaping field operations. Ryan shares lessons from his journey through staffing, retail, and tech and how sparring in his garage sharpened his approach to global delivery and client collaboration.

Published: August 27, 2025

Scott and Phil are joined by Sean to explore the unpredictable nature of field services and how teams can stay agile in the face of real-world challenges. From locked equipment rooms to last-minute scope changes, they discuss the importance of documenting changes, setting clear expectations, and building trust with clients. Whether you're in retail, QSR, or enterprise IT, this episode offers practical strategies for turning on-site chaos into coordinated success.

Published: August 1, 2025

Scott and Phil sit down with Chad Mattix, CEO of Kinettix, to unpack Field Flex a scalable, cost-effective model for field service coordination. Chad shares how this approach integrates with existing workflows, enables 24/7 global support, and minimizes margin stacking by prioritizing coordination over technician labor, offering mature service providers transparency, flexibility, and trusted execution.

Published: July 24, 2025

Scott and Phil sit down with Clay Martin to explore how AI is transforming field service operations from intelligent technician matching and automated RFPs to real-time dispatch and content creation unpacking the impact on efficiency, scalability, and the road to autonomous service delivery

Published: July 15, 2025

Scott and Phil sit down with Kinettix CTO Clay Martin to unpack the path to SOC 2 compliance, from decoding what it really means to tackling audits, documentation, and operational change with real-world insights.

Published: July 10, 2025

Scott and Phil welcome CEO Chad Mattix to explore how API integration is revolutionizing field services from eliminating swivel seating to boosting transparency, scalability, and tech-driven service delivery.

Published: July 1, 2025

Scott and Phil explore the differences between 1099 subcontractors and W-2 employees in the context of large-scale IT field service deployments.

Published: June 19, 2025

Scott and Phil deliver insight into the lessons they learned and the exciting new technologies they encountered at MURTEC 2025.

Published: June 4, 2025