Whether you are deploying your technology or providing ongoing maintenance and support, our global network, service centers, and 24 x 7 x 365 operations provide the field service solutions you need.
As a Retail IT provider, you need to have the field service capacity to handle regional or global installations, surges in demand, and the troubleshooting and maintenance of your infrastructure. Many companies find it impossible to address all these capacities with their W-2 workforce.
That is where Kinettix can help. We serve as a global field service arm of your company. No matter what your need, we can provide the field service technicians and management services to ensure that you have a reliable, contingent workforce to meet your business needs. Our services are easy to access and can be integrated with your existing system.
Whether you are deploying your technology or providing ongoing maintenance and support, our global network, service centers, and 24 x 7 x 365 operations provide the field service solutions you need. No matter what the complexity of the implementation, we have the proven processes to ensure a successful outcome is delivered.
Our Retail IT Services
Kinnetix provides the IT field services companies need to meet their growth goals. By partnering with Kinettix, you'll have support for:
- New Store Builds
- Project Planning & Coordination
- Equipment Installations (including general contracting and light electrical work)
- Dispatch & As-Needed Support
- Troubleshooting, Repairing & Replacing
A Complete Global Field ServiceS Partner
Leveraging our services gives you a global reach, reduces your field services spending, and ensures you always have the techs you need to complete any project you might have.
- We support retail IT deployments in over 200 countries.
- We create technical support centers and assure our project coordinators and technical coordinators are subject matter experts in your platform. The more we support the techs on-site, the broader the tech pool and the less work to your core team to support the basic troubleshooting or release of the technicians.
- Use our FieldFlexSM program to create scalable teams using your own technicians or technician talent pools.
- We understand the dynamics of working in a retail environment and can ensure that we are in no way impeding customer traffic and that your operations are not disrupted. We are accustomed to performing this work before or after store closing.
Field Services Made Simple
We make it easy to engage our team to meet your needs. This can be as simple as opening a web chat on our website, sending an email, or making a phone call. But the real value that we bring is that we are API driven.
Through our proprietary Dispatch1® platform, you can integrate our services into your system and processes. This "wave of the future" way of interacting reduces emails, makes communication specific and scalable, and allows you to access our services through your own platform.