Technicians on site for a direct-to-tech IT deployment.

May 25, 2023 11:15:00 AM | FieldFlex Migrating from Third-Party to Direct-to-Tech IT Deployments

Uncover the process of migrating from third-party to direct-to-tech IT deployments in our latest blog. Gain insights on improving efficiency, reducing costs, and optimizing your IT infrastructure.

Transitioning from using a third-party provider for direct-to-tech IT deployments can offer numerous benefits, including increased margins and improved productivity. However, this shift requires careful planning and strategy to ensure a successful transition. 

In this article, we will explore the reasons behind direct-to-tech IT deployments, the key steps involved in adopting a new service delivery model, and how Kinettix's FieldFlex can assist in this process.

Why Engage Your Techs Directly

Opting for direct-to-tech IT deployments unlocks an array of benefits. Foremost among these is the potential for significant cost reductions, which can lead to improved profit margins. Direct-to-tech models also eliminate the need for intermediaries, trimming unnecessary expenses while fostering more streamlined, efficient processes.

A direct relationship with technicians offers companies greater control over their IT deployment projects. This arrangement allows for clearer, more direct communication throughout the process, ensuring that the specific requirements and objectives of a project are effectively met. A direct line of communication like this allows for real-time adjustments, swift problem resolution, and a more tailored approach to each project.

Efficiency is another considerable advantage of the direct-to-tech model. Engaging technicians directly bypasses the often time-consuming and complex coordination with third-party providers. A streamlined approach reduces delays, accelerates project timelines, and offers companies the agility they need to swiftly respond to evolving business needs and technological advancements.


The Secret to Going Direct-to-Tech

Transitioning to direct-to-tech IT deployments requires careful planning and execution. Here are the key steps involved in adopting this new service delivery model:

Make a business case to leadership

The first crucial step involves presenting a compelling business case to your organization's leadership. Presenting a clear picture of the potential benefits, such as cost savings, improved control over projects, and enhanced communication, can pave the way for this significant change.

Restructure your upcoming IT deployment projects

The next phase involves restructuring your upcoming direct-to-tech IT deployments. A critical ingredient, this step requires a comprehensive review of your impending deployments, and pinpointing opportunities where direct engagement with techs could be beneficial. Distinguishing between deployments that can be managed internally and those that necessitate external support is a vital part of this process.

Identify your project coordinators

The designation of project coordinators forms another key element in this transition. These individuals will bear the responsibility of overseeing the direct engagement of techs. Serving as the primary contact, the project coordinators will ensure smooth coordination throughout each deployment, from initiation to completion.

Hold a deployment design workshop

Another instrumental step is organizing a deployment design workshop. This collaborative session should involve your project coordinators, technicians, and other key stakeholders. Together, you will design a detailed deployment plan, outlining the specific requirements, timelines, and resources necessary for a successful outcome. 

This workshop not only ensures everyone is on the same page but also encourages team collaboration and fosters a shared sense of ownership in the project's success.

How Kinettix Can Help

Kinettix's FieldFlex transition services make the shift to direct-to-tech IT deployments in IT field services both efficient and seamless. With a dedicated team of seasoned consultants, FieldFlex ensures your transition is professionally managed, mitigating any potential hurdles. This service enables your organization to leverage a vast pool of talent through workforce management platforms like Field Nation, enhancing resource utilization, and empowering you to select the most qualified technicians for each task.

FieldFlex’s consulting engagement, typically spanning 2-3 months, focuses on minimizing disruptions to your operations during the transition. An experienced transition manager streamlines the migration process, promptly identifying and addressing potential issues. 

The end goal is to reduce downtime and maintain operational integrity, ensuring a smooth transition to a more effective IT deployment model. With Kinettix's FieldFlex, you have a reliable partner guiding you to IT field services enablement excellence.

Final Thoughts

Transitioning from using a third-party provider to direct-to-tech IT deployments can lead to cost savings, improved control, and a more successful deployment process. By following the key steps involved in adopting a direct-to-tech engagement model and leveraging Kinettix's FieldFlex transition services, your business can navigate this transition successfully. 

Contact Kinettix today to learn more about how they can assist in making the switch to direct-to-tech IT deployments and help optimize your service delivery.

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Lisa Cook

Written By: Lisa Cook

With more than 30 years in the technology field, Lisa has deep experience overseeing the design, analysis, implementation, deployment and support of varying sizes and complexities of technology initiatives across a broad range of industries. Her experience has allowed her to provide all aspects of technology deployment support to national and global clients such as Walgreens, Ulta Beauty, Office Max, Walmart, Blockbuster, American Eagle, Chrysler, Simon Property Group, and CBL & Associates. As the founder of OPL Technologies, Lisa is an integral part of the Kinettix Team due to her expertise in designing and managing complex multi-site technology deployments. She is the author of the recently released book “Designing Retail Success: A Blueprint for Designing Retail Technology Deployments.”