Add dispatchers and coordinators when you need to scale your contingent labor pool.
For IT service providers, demand for skilled labor is often variable. Labor pool platforms provide a ready supply of contingent technicians, but where do you find the contingent technical and coordination resources to manage those labor pool techs? Our revolutionary Field Service MSP program provides the answer. Kinettix Field Service MSP allows you to leverage our experienced team to provide a-la-carte project design and management services for your labor pool techs.
We allow you to wrap the specific services you need around your Field Tech Marketplace Provider’s instance. Our 24x7 coverage allows you to have real-time support anywhere around the globe. You own the project, we support you, wherever and however you need.
● Field Tech check-in/check-out
● Field Tech Remote Support
● Escalation Engagement
● Test & Turn Up
● Deliverables Collection & Auditing
● Talent Pool Development
● Field Technician Management
● Field Technician and Site Audit Call-Aheads
● Installation Reviews
● Equipment Shipping & Confirmation
● U.S.-based Project Managers
● Design Services for large and complex roll-outs
Kinettix works with a multi-billion dollar Global IT Service Provider to help augment their project team by providing project and technical coordinators (CCNA level) to help manage their own field services team. This team has grown to a dedicated 7-person team and includes end client authentication into store infrastructure to help support their retail clients.
A fast-growing Chicago-based IT Service Provider needed assistance in scaling up a team for dispatch and project work running in their Field Nation instance. Kinettix provided a dedicated resource working with their tools and process. This allowed a cost-competitive means of expanding their service windows to 24x7 coverage.
Kinettix primary Project Coordination and remote services are based in our Global Operations Center in Cebu, Philippines. This team was built from a proven operating model allowing our clients to quickly scale their deployments to meet the demands of the business.
Kinettix has built and continues to invest in a dedicated service center which is our corporate entity with full legal, accounting, and HR support services. Learn more about our center here.
We will work with you to help you select the coordinator that meets your skillset level requirements and schedule. Then we will schedule an interview for you and the selected coordinator so you have the final approval Each member is fully vetted and can be scheduled by the year, month and with our shared pool model, even by the day.
Kinettix provides dual screen, VoIP headsets, Win10 Pro PC. But they operate as you with your tools and process.
How can we help you today?
Kinettix is the go-to global leader in providing IT field technicians and break/fix dispatches to U.S.-based enterprises and managed service providers, anywhere, anytime. We bridge the gap between traditional staffing and a reliable contingent workforce.