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Apr 26, 2018 7:11:00 AM | Field Services How to Find Qualified Global Field Techs For Your Russian IT Deployment

Here are five things we look for in finding global field techs in Russia.

You can have the best, most thorough business plan for your Russian deployment, but if you don’t have the right “boots on the ground” to execute it, then it’s meaningless. That’s where Kinettix comes in. Our specialty is finding those boots on the ground, the qualified global field techs who can put your plan into action.

The world’s workforce is changing. The gig economy is booming, and that presents businesses like yours with a chance to tap into talent at a reasonable rate. We want you to have an experience where a global field tech is dispatched to your site, and the whole process seems easy and seamless. But there’s a lot that goes into finding skilled techs. Field Service News described it best:

Finding the right talent is one of the primary challenges in building an on-demand workforce. Especially for companies who use freelancers at scale, it’s imperative to find a reliable place where you can routinely tap into top-tier freelancers. For the services industry, top tier typically means highly trained – and in many cases, certified — field technicians that may be confidently dispatched shortly after being recruited and vetted by the organization. Oh, yeah – and they must also be conveniently located proximate to a wide distribution of customer sites.

We’ve also addressed the issue of building talent pools. Here’s an excerpt that sums up the challenge:

Finding qualified technicians is a pressing issue for field service organizations all over, but a bit of an oversimplification. You’re not just looking for warm bodies to populate a job site — you need talent with the expertise to match the scope of your projects. However, doing so relies on intelligently leveraging modern options for sourcing field technicians, which in turn hinges on how in tune your field service processes are with new best practices.

Kinettix is your global field tech choice, whether your deployment is in Vietnam, Paraguay, or Russia, which presents a whole package of unique challenges. In Russia, whether your project is in Moscow, Vladivostok, or Omsk, we have a database of thoroughly vetted techs who can implement anything from the most complicated point-of-sale systems, wireless networks, security camera systems, and more.

While no company, Kinettix included, will give away the recipe to their “secret sauce,” we can tell you some of the keys to finding qualified field techs in the former Soviet Union. We make these keys part of the Kinettix experience.

Here are five things we look for in finding field techs in Russia (and you should too):

1. Language

Our sources in Russia stress that the IT community is not one that has embraced English as a universal language as in some countries. In Russia, it’s still critical to speak Russian throughout the vast nation. Our field techs are thoroughly vetted and know the local languages so that your security cameras don’t become security camels. Communicating clearly is key, and Kinettix removes the language barrier.

2. 24/7 Coverage

If your point-of-sale system goes down on a Saturday morning, we’re not going to tell you to wait until Monday for a tech to come out and diagnose the problem. With Kinettix, you’ll get help with your project from our global field techs in the middle of the night, the middle of the weekend, or the middle of the day. We know time is money, and that’s part of our Kinettix culture. The world won’t stop for you, and neither will we.

3. Full Geographic Coverage

Russia is the largest country in the world, spanning 11 time zones and thousands of miles. About 6,000 miles separate St. Petersburg and Vladivostok. If we only had people in St. Petersburg and Moscow, that might as well be like flying someone in from Australia. We have a database of field techs that we can tap into in all parts of Russia. You won’t have to wait five hours for a technician to show up.

4. Scalability

You don’t want your global field services tech partner to send out a dozen techs to fix a single security camera on the blink in Siberia. On the other hand, you don’t want one overwhelmed tech sent out to fix a campus-wide security camera outage or a 40-store point-of-sale system meltdown. Kinettix takes a Goldilocks approach. We’ll send what is just right for what you need. Your budget can’t afford anything more or less than what you need, and one of our mantras at Kinettix is sized to fit right. We’ll send you what you need — no more, no less.

5. Importer of Record

An Importer of Record (IOR) is a must for doing business in Russia. Don’t try to deploy in Russia without working with a company like Kinettix that can act as an IOR to clear your inventory through customs, make sure you have a thorough BOM (Bill of Materials) analysis, and create a seamless clearance of customs. That would be like trying to eat cotton candy with a straw — it’s exceedingly difficult, if not impossible.

So before you plan your Russian IT deployment, give us a call, and we can walk you through the pitfalls and possibilities. We only succeed if you succeed.

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Chad Mattix

Written By: Chad Mattix

A global IT executive experienced in establishing strategic partnerships for large U.S.-based organizations, Chad Mattix specializes in managed services, contract pricing and negotiation, and the startup and growth of technology services companies. Chad has spent the last 15 years helping large U.S. retailers and U.S.-based IT service providers expand their capabilities across the globe to follow their clients’ expansions. He has developed and completed full entity formations in Brazil and China and has worked with sales pursuit teams in messaging and client-facing presentations. He has also established global alliance and partnership models for multiple global IT organizations. Chad travels around the world to develop and maintain long-term relationships with employees, clients, vendors and partners, which are critical for success.