Business man realizing the cost effectiveness of IT Support Solutions

Jul 12, 2023 9:57:39 AM | FieldFlex Understanding the Cost-Effectiveness of IT Support Solutions

Maximize ROI with efficient IT Support Solutions! Our blog sheds light on understanding and evaluating the cost-effectiveness of IT support.

In the modern business landscape, organizations are constantly looking for new ways to save on precious resources and minimize their spending, especially in efficiently utilizing IT resources.

But amidst the juggling act of maintaining operational efficiency and meeting client expectations, a significant problem arises: How can we effectively manage and streamline IT support while keeping costs low?

The Rising Cost of IT Deployments

IT deployments have become a considerable cost center for businesses. From procuring new hardware, software, and necessary infrastructure, to the overheads involved in maintaining an in-house IT team, costs are spiraling. 

Additionally, a growing skills gap in the IT industry compounds the problem. With technology advancing at a breakneck speed, finding the right talent with updated skill sets can be challenging and expensive. 

Sourcing qualified professionals with the latest expertise and skills can be daunting, and attracting them means offering competitive salaries and benefits. Moreover, finding IT support staff in far-flung locales on short notice only adds to the cost and complexity.

Economic downturns, like recessions, further tighten the corporate purse strings, making it even more crucial to find cost-effective solutions.

How Outsourcing Can Help

Outsourcing IT support solutions is a powerful strategy to alleviate modern IT deployment's financial and logistical challenges. These outsourcing methods offer significant benefits, Whether through IT project coordination or technical staff augmentation.

Outsourcing your IT project coordination is particularly effective when your organization already has technical personnel but is seeking to boost operational efficiency. Handing over the reins of project coordination and other highly-technical work to a specialized external team lets your in-house tech staff concentrate on their areas of expertise without being sidetracked by complex tasks. 

Outsourcing leads to more efficient operations and reduces costs associated with upskilling internal resources or hiring additional technical staff.

Technical staff augmentation can prove invaluable if your team needs more field services labor. This approach allows you to supplement your workforce with skilled IT professionals. 

The flexible nature of staff augmentation enables you to circumvent the time-consuming and expensive process of full-time recruitment, thereby saving hiring costs and reducing the time it takes to bring technical staff on board. The ability to rapidly deploy technical personnel anywhere in the world offers additional cost-saving opportunities by eliminating the need for physical relocation or costly travel arrangements.

Another use case for utilizing a centralized support solution is providing technical direction to technicians on the ground. While dispatch and project work can be complex and require experienced IT field technicians, there is a significant amount of work where an inexperienced field tech can receive and act on the direction of an experienced IT Support agent.

Not only does it reduce the cost of the IT field tech, but it broadens the pool of technicians that can be utilized. At the same time, it builds the skillsets of technicians that can later be leveraged for more complex projects and dispatches. Other benefits of this approach is higher client satisfaction, increase in first-visit resolution, and the ability to expand operations globally with a scalable IT Support strategy.

There is no denying that leveraging an IT Support strategy  results in a leaner, more cost-efficient operation that saves your organization money without sacrificing service quality.

Kinettix's FieldFlex makes this entire process even more achievable. FieldFlex provides a streamlined, direct approach to establish and manage IT Support solutions. With our expertise we can help you capitalize on a scalable IT Support solution. .


In an era where every dollar counts, cost-effective IT support solutions are paramount. Understanding the rising costs of IT deployments and how outsourcing can mitigate these challenges will give your organization an edge to conserve valuable resources and minimize spending. 

If you're considering strategies like outsourcing your IT support to better utilize IT field techs, Kinettix is here to help. Our expert team can provide tailored IT support solutions to meet your unique needs and budget constraints. Contact Kinettix today to start your journey toward cost-effective IT operations.

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Lisa Cook

Written By: Lisa Cook

With more than 30 years in the technology field, Lisa has deep experience overseeing the design, analysis, implementation, deployment and support of varying sizes and complexities of technology initiatives across a broad range of industries. Her experience has allowed her to provide all aspects of technology deployment support to national and global clients such as Walgreens, Ulta Beauty, Office Max, Walmart, Blockbuster, American Eagle, Chrysler, Simon Property Group, and CBL & Associates. As the founder of OPL Technologies, Lisa is an integral part of the Kinettix Team due to her expertise in designing and managing complex multi-site technology deployments. She is the author of the recently released book “Designing Retail Success: A Blueprint for Designing Retail Technology Deployments.”