Kinettix - Black-Friday-Post

Nov 8, 2023 3:00:00 PM | Secure Your Same-Day Break/Fix Before Black Friday Hits!

On Black Friday, IT hardware downtime is a disaster! Here's how you can protect yourself as the holiday season draws near.

As Black Friday and the holiday shopping season approaches, retailers are gearing up for a massive influx of shoppers. During these high-volume periods, store systems and technology infrastructure must operate flawlessly to ensure smooth transactions and customer satisfaction. Here's where same-day break-fix support becomes a game-changer. 

Same-day break-fix support is vital because it ensures any technological or operational issues are addressed immediately, minimizing downtime. On days like Black Friday, when every minute can equate to significant revenue, quick issue resolution is crucial. A malfunctioning point-of-sale system or a network outage not only causes immediate lost sales but also damages the shopper's experience, potentially leading to long-term customer attrition. 

Moreover, in the age of omnichannel retail where online and brick-and-mortar experiences are intertwined, having seamless operations is paramount for maintaining unified commerce. Any hiccup could disrupt this harmony and negatively impact the retailer's reputation. 

In conclusion, as retailers prepare for peak shopping seasons, securing same-day break-fix support should be a priority. This proactive measure guarantees swift resolution of unforeseen issues, ensuring uninterrupted service during critical trading periods. By doing so, retailers can provide an optimal shopping experience for their customers while maximizing their holiday revenues. 


Scott Huetter

Written By: Scott Huetter

With over a decade working in the technology industry, Scott has extensive experience building reliable, scalable field service models. A Certified Food Service Technology Professional, Scott specializes in restaurant tech and has consulted major QSR’s with their digital transformation. He is passionate about creating sustainable partnerships and delivering seamless solutions for his clients. Scott has a B.S. in Marketing from Clemson University and MBA from Bowling Green State University. He lives in Cincinnati with his wife and three children.