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Sep 19, 2023 3:00:00 PM | Dispatch1 Client Portal: Redefining Customer Interaction at Kinettix

Here's how Kinettix's management platform can revolutionize the way you receive IT Field Services

In the realm of IT Field Services, the importance of efficient, transparent, and real-time management of work orders cannot be overstated. This is where Kinettix, a global leader in providing IT field technicians and break/fix dispatches, is redefining customer interaction with its innovative Dispatch1 Client Portal. 

Direct Dispatch Work Order Entry 

Kinettix has made massive investments in building its Dispatch1 operating system. From sourcing techs, to receiving client tickets, to checking the techs in and out, the Dispatch1 platform manages every aspect of Field Service events. The Dispatch1 Client Portal is a game-changer in managing work orders and projects. It allows clients to directly submit dispatch and break/fix work orders, eliminating the need for complex and time-consuming manual processes. The ability to bulk upload work orders further streamlines operations, enabling businesses to manage their IT needs more efficiently. 

Real-Time Project Visibility 

But the Dispatch1 Client Portal goes beyond just work order submission. It offers clients a holistic view of the lifecycle of their work orders. As the Kinettix project coordination team manages the work order, clients can see detailed information about their work order's progress in real-time. This level of transparency is unprecedented, and it empowers clients with a greater sense of control and trust in the process. 
In the near future, the portal will also allow clients to submit work orders related to their projects. This feature will provide an additional layer of convenience, making it easier for clients to manage all their IT needs from a single platform.

Insight into Financials, Escalations, and End-Clients 

The Dispatch1 Client Portal also serves as a hub for financial information related to work orders. Clients with appropriate permissions can access this data, providing them with a clear picture of their financial commitments. This feature is particularly beneficial for budgeting and financial planning. 
In addition to work order management, the portal also offers features an escalation process, document uploads, and the ability to track and share ticket-related notes with the Kinettix project coordination team. These features ensure that all relevant information and communication regarding a work order are centralized and accessible in real-time. 
Clients can manage their users and expose the client portal to their end-clients, enabling them to create users for their end-clients. This feature enhances collaboration and ensures that everyone involved in a project has access to the necessary information.

A Platform that is Revolutionizing How IT Field Services are Delivered 

The Dispatch1 Client Portal by Kinettix is revolutionizing the way businesses manage their IT Field Services. It provides a seamless, intuitive, and comprehensive platform for managing work orders, tickets, and projects; enhancing transparency; promoting efficiency; fostering customer satisfaction; optimizing your business operations; nurturing collaboration; strengthening trust between you; your customers; your partners — Experience these transformative changes today by exploring our the Dispatch1 Client Portal. 

To learn more about how Kinettix’s Dispatch1 platform can give you unprecedented simplicity and visibility with all your IT field services click here, or give us a call at: 


Clay Martin

Written By: Clay Martin

Clay has worked in key IT leadership roles in multiple organizations. Clay’s responsibilities have included general IT management, software development leadership, and enterprise application architecture. He has championed the implementation of agile and SCRUM methodologies to improve productivity and efficiency in software development projects. Prior to Kinettix, Clay was CTO at Adaptive technologies, an ALM (Application Lifecycle Management) consultant for Novus Solutions, and VP of Internet Solutions for He has a Bachelor of Science in Business Management from Georgetown College and an MBA from University of Phoenix.