Whether you need a simple local dispatch or highly skilled global field technicians for your enterprise-level IT deployment in a remote corner of the world, Kinettix can handle it.
In today's global economy installing and managing your IT systems is more complex than ever. Companies are dealing with diverse and widespread IT infrastructure and are finding it increasingly difficult to provide the technicians and management services to install, maintain, and decommission these systems.Kinettix solves these problems by being a single partner that gives you a streamlined way to meet your any of your IT Field Services needs. Whether it is smarthands to support your W-2 technicians, a break/fix outside your coverage are, or finding contingent labor to meet a surge in demand, we provide the techs and management services you need, 24/7, anywhere on the globe. Our team eliminates the time and stress of locating a tech, managing their services, and ensuring the job is done right.
Kinettix takes the stress out of getting the tech you need onsite anywhere in the world.
Request a Dispatch via Email, Chat, Web Form, Call, or our Dispatch 1 Portal
Kinettix dispatch group reviews each request to validate information, document requirements and request criticality.
Kinettix then locates and schedules a technician with the correct skillset for the job
Kinettix checks in with the technician upon arrival and again at the completion of the work
The technician will work designated escalation resources as required onsite to remediate issue and confirm resolution
Kinettix will catalog and upload any deliverables, create a closeout report and close the ticket.
We can handle any type of Field Services. Whether you need a break-fix in your office across town, or standing digital signage repair at hundreds of locations around the globe, we get a tech with the qualifications you need onsite, fast.
We take the weight of managing the dispatch technicians off your shoulders. From site evaluation to preparing the technician to check-in, checkout, and closing the ticket, it's all included in our dispatch services.
Through our worldwide Partner Alliance, thoroughly-vetted talent pool, and innovative ticketing and customer service technology, we dispatch qualified field technicians around the clock to get you up and running again in no time.
Our global network of certified techs can handle any type of deployment, repair, decommissioning, or disposal of equipment including:
Our operation centers in Midwest, US and Cebu, Philippines and our vast network of global partners allow us to dispatch IT resources 24 hours a day, 7 days a week, 365 days a year — regardless of time zone. No matter when and where in the world you need global dispatch services, we can plan, schedule, implement and oversee your project from start to finish, on schedule and on budget.
We also provide predictable pricing models and can create highly customized menu pricing for your requests. We provide global support for in-place teams or build scalable teams for managed service providers to check-in/check-out on-site technicians and ensure that devices are appropriately configured. We also offer after-hours capabilities to increase response time to clients in deliverables and project reporting.
Our break-fix services include:
As an extension of your firm, we provide dispatch desk services to your clients, on your behalf
Bi-directional ticket support for client-provided tools
24x7x365 coverage in over 90 countries
No contractual minimums to ensure you get the specific services you require
Fixed pricing based on skill set, criticality, and region
Locate, qualify, and fully vet the appropriately skilled field technician for each break-fix event
Fully manage each break-fix event from inception to final billing based on response requirements, including:
Ticket processing & management
Field technician check-in and check-out
Field technician remote support
Test and turn up
Deliverables collection and auditing
A Kinettix Field Services Project Case Study
• The complete project schedule
• Detailed team resources and responsibilities
• Logistics provided by Kinettix
How can we help you today?
From strategic planning to Quality Control, we handle every aspect of your dispatches based on your specific needs to ensure the highest quality results. Our tried-and-true processes include:
Kinettix is the go-to global leader in providing IT field technicians and break/fix dispatches to U.S.-based enterprises and managed service providers, anywhere, anytime. We bridge the gap between traditional staffing and a reliable contingent workforce.