1,278 Sites
638 Techs
4,256 Tickets
Restaurant IT Services
At Kinettix we are committed to delivering quality service to all of our customers. Unlike many other providers, we supply management services to every field service event.
2001
Operations Team Origin
Contingent Founded Forms Operations Team
2005
Chad Mattix Joins Contingent
Focus on Expanding Corporate Development
2010
Global Focus Begins
2009
Built WOE and Apple Stores in China with Topnew
2010
Global Focus for Getronics and CompuCom
2015
2016 Kinettix Formed
Started Developing Dispatch1® FSM Operating Platform
Contingent Sells to Comcast $85M
Chad Mattix Leaves GlobalBPO After Rebranding to Pivital
2020
Kinettix Expands
Brand-Driven, Full Digital Marketing Strategy
As Comcast Exits Field Services Kinettix Expands Operating Team
2023
Kinettix Rebrands
Kinettix Adds FieldFlex™ Offering for Remote Field Services Augmentation
Kinettix provides global IT field services solutions, specializing in on-site field service dispatches, remote coordination, and project management. Focusing on staff augmentation, our globally scaled operations leverage our Dispatch1® platform to deliver efficient and effective deployment solutions. Our vendor-neutral, agnostic approach allows us to operate beyond geographic and OEM constraints, ensuring tailored and optimal outcomes for clients worldwide.
[ Account Executive ]
Scott
Huetter
I am passionate about helping people and businesses, field services just happens to be my vehicle. 10+ years of experience building partnerships with multi-location enterprises to provide turn-key, end-to-end solutions for IT deployments/ integration.
If you need information beyond the scope of this document, please feel free to contact me:
[ Project Manager ]
Scott
Norris
Experienced Project Manager with a demonstrated history of working in the telecommunications industry. Skilled in Project Teams, Customer Service, Communication, Customer Retention, and Cross-functional Team Leadership. Strong program and project management professional.
If you need information beyond the scope of this document, please feel free to contact me:
Global Coverage
Our complete Global Tech Alliance and Global Operations Centers ensure you have coverage 24/7 in over 100 countries nationwide.
Global Coverage
US Coverage
Global Operations Center
Cebu, Philippines
Kinettix Field ServicesTM division is the go-to global leader in providing IT field technicians and break/fix dispatches to U.S.-based enterprises and managed service providers, anywhere, anytime.
Kinettix FieldFlex™ provides flexible on-demand coordination services that allow you to go direct to the technician without the headache of managing every aspect of the field services event.
Restaurant IT
Case Studies
Digital Signage
Install/Maintenance
Fast Food Giant
Network
Upgrade
Nationwide Retailer
Telecom
System Installation
Global Coffee Shop Chain
Case Study
Digital Signage
Install/Maintenance
Fast Food Giant
Case Study
Network
Upgrade
Nationwide Retailer
932 Sites
1,487 Techs
1,252 Tickets
Case Study
Telecom
System Installation
Global Coffee Shop Chain
8,500 Sites
1,934 Techs
8,500 Tickets
Global Teams
[ Global Teams ]
Project Management
Our customers are assigned a dedicated Project Manager with experience and expertise related to their specific support needs.
- Subject matter expert on your IT components and processes
- Own the operational success of the partnership
- Serve as an escalation point through all phases of the dispatch
Responsible for:
- Developing project plans
- Ongoing project updates
- Report metrics
- Perform weekly health checks
- Deliver quarterly business reviews
[ Global Teams ]
Project Coordination
These are W2 Kinettix employees who work from our Global Operations Centers and create our 24x7x365 support model.
Pre-install
- Acknowledging receipt and creating dispatch ticket
- Locating potential techs based on internal rating system
- Vetting Process: Interviewing/confirming experience/skillset/tools
- Booking technician and confirming dispatch date/time with client
- 24 hour pre-call to confirm appointment
Day of Install
- 1-hour pre-call
- End Client on-site notification
- Update on dispatch progress
- Guidance and first point of escalation for technician
- Check out and collection of deliverables
- Rating of technician for internal database
P.O.K.E.
"Was the tech Professional, On-Time, Knowledgeable, and Equipped"
[ Global Teams ]
Field Technicians
Potential technicians are located by city/zip code and selected by the following criteria:
- Number of jobs performed for the client
- Skillset/competency listed
- Client & Kinettix rating
Client feedback on technicians is encouraged. Our Service Delivery Team also executes a follow-up call to the location, with prior client approval, of work within 24 hours to gain a more well-rounded representation of the experience with that partner.
Kinettix can add client-specific knowledge checks that technicians must complete in order to be scheduled for a dispatch, as well as develop training programs to help build out tech pools.
Purpose-Built
Visibility into every field service event
- Client API
- - Integrate into your FSM platform
- Client Portal
- - Receives ticket orders
- - Real-time project progress
- Individual Dispatch Views
- - Users can view only their submitted dispatches
Pending Scheduling
56
Active 04.10.24
Scheduled
239
As of 04.10.24
In Work
34
Active 04.10.24
MTD Complete
178
As of 04.10.24
Total Spend
$58K
Monthly
AVG Cost
$325
Per Ticket
Your Team
Scott Huetter
Account Executive
Scott Norris
Project Manager
Our kxOS platform delivers unprecedented efficiency and unlimited ability to scale.
Comprehensive Real-Time Reporting
