API-Driven Field Service Simplicity with Dispatch1

May 3, 2023 9:36:45 AM | Dispatch1 Kinettix Becoming a Fully API-Driven IT Field Services Provider

Do you want unprecedented transparency and simplicity for IT field services? Here's our vision for delivering it by becoming an API-driven company.

As we enter into Q2 for 2023, we are excited to share some updates on Kinettix and our future direction. We have continued to invest heavily in our Dispatch1 platform and will be making substantial improvements over the next few months to drive specific initiatives.


Our vision is to be a fully digital and API-driven business, and we believe that within the next two years, all field services transactions will take place within our clients' service management platforms. We will remain transparent and agnostic, offering our clients the flexibility to work with us in either managing the entire outcome or providing coordination and PM support in their tools and processes.

We are fully committed to scaling our business, and we are SOC2-compliant and fully audit-worthy. As a platform-based business, we are embracing digital personas and generative AI strategies to proactively understand where this fast-paced, uncertain world of AI is taking us.

To support our global efforts, we have aligned ourselves with critical partners to expand our network and better understand and support local markets. Our footprint will expand even further to ensure we can provide reliable and consistent support services globally.

More Coming Soon

At Kinettix, we have won large engagements and are working to make field services a reliable service that your organization can send workstreams globally with confidence. We are excited to share our Dispatch1 platform's roadmap, developer portals, webhooks, and API use cases, as well as the progress we are making through our automation and scale efforts.

Stay tuned for more announcements in the coming months as we continue to evolve and expand our global effort. 

Contact Kinettix today to find out how our Dispatch1 operating platform can increase your field services' efficiency and scalability.


Chad Mattix

Written By: Chad Mattix

A global IT executive experienced in establishing strategic partnerships for large U.S.-based organizations, Chad Mattix specializes in managed services, contract pricing and negotiation, and the startup and growth of technology services companies. Chad has spent the last 15 years helping large U.S. retailers and U.S.-based IT service providers expand their capabilities across the globe to follow their clients’ expansions. He has developed and completed full entity formations in Brazil and China and has worked with sales pursuit teams in messaging and client-facing presentations. He has also established global alliance and partnership models for multiple global IT organizations. Chad travels around the world to develop and maintain long-term relationships with employees, clients, vendors and partners, which are critical for success.