On-demand IT coordination helps companies deliver field services at scale.

Apr 27, 2023 11:37:03 AM | FieldFlex Making the Business Case for a Direct-To-Tech Service Delivery Model

Convincing C-suite to invest in new services can be challenging, but with the right approach, you can demonstrate the benefits of on-demand IT coordination.

Are you considering changing your IT field services delivery approach to engage IT field technicians directly? Convincing C-suite to invest in new delivery models can be challenging, but with the right approach, you can demonstrate the significant benefits this can bring to your organization.

If you are considering a direct-to-tech model, you are on the right track to improving your company's overall efficiency and productivity. However, to convince your superiors of the benefits of this service delivery model, you need to build a compelling business case. In this article, we will guide you on how to do just that, emphasizing the cost savings and efficiency of on-demand IT coordination.

What Is FieldFlexSM

FieldFlex is an on-demand IT coordination service that provides businesses with the resources to effectively manage their IT field technicians and ensure successful project completion. It is an “everything but the tech” service offering that provides the coordination capacity that may not be available in-house or provides an easy and effective way to scale up or down as needed. 

Whether you need one coordinator to oversee and manage IT field technicians for a month or 20 coordinators to provide technical support for hundreds of technicians for a multi-year project, FieldFlex has customizable field service coordination and management solutions to meet your needs.

Making a Case for a Direct-To-Tech Model 

Presenting a compelling business case for transitioning to a direct-to-tech service delivery model involves showcasing several crucial aspects that paint a vivid picture of its benefits and potential impact on your organization. Here are a few different angles you can highlight to help make your case.

Substantial Cost Savings

The direct-to-tech model presents a notable opportunity for cost savings by significantly reducing the margin stack on the IT field services technician. These savings can be reinvested into the organization, fueling growth and innovation. This approach can increase overall margins anywhere from 20% to 40%, depending on the number of organizations participating in project delivery.

Enhanced Scalability 

Coupling a direct-to-tech model with project coordination services enables you to swiftly scale your support system according to your needs, supplying the necessary resources to seamlessly manage IT field technicians operations. There is no denying that increased efficiency reduces downtime and promotes the timely completion of IT projects, directly contributing to your company's overall success.

Unparalleled Flexibility

One of the most significant advantages of on-demand project coordination services is the unmatched flexibility they offer, allowing you to adapt your resources to evolving business demands, ensuring responsiveness and agility. Adaptability like this enables your organization to maintain a competitive edge in an ever-changing IT field services landscape.

Data-Driven Evidence

Presenting data showcasing achievable cost savings and efficiency improvements can strengthen your argument and resonate with the C-suite's analytical mindset. By offering quantifiable results, you provide a clear and convincing rationale for investing in a service like FieldFlex, allowing decision-makers to envision the positive impact it will have on your organization's bottom line. 

Keep This in Mind

When communicating with the C-suite, clarity and conciseness are key. Utilize real-world examples to bring to life the advantages of FieldFlex, and offer data-driven proof of the potential cost savings and efficiency enhancements.

Underline the exceptional flexibility provided by on-demand IT coordination services and the capacity to adapt to fluctuating business needs. Elaborate on how FieldFlex can minimize recruitment and IT augmentation expenses, as well as expedite the hiring process for new field technicians.

Lastly, be prepared to address any inquiries the C-suite may have about the service's functionality and integration with your current IT infrastructure. By emphasizing the cost savings, efficiency improvements, and adaptability of FieldFlex, and backing your claims with data-driven evidence, you can persuade your superiors to invest in this invaluable on-demand IT coordination service.

Final Thoughts 

Investing in an on-demand IT coordination service like FieldFlex can significantly enhance your organization's efficiency and productivity. However, obtaining approval from the C-suite can be a daunting task. But by building a compelling business case that emphasizes cost savings and efficiency gains, you can effectively persuade your company's decision-makers of the value of IT coordination services.

With FieldFlex, you can take advantage of Kinettix's vast network of IT specialists to effectively manage your projects and handle your IT deployment from start to finish, whether it is a large deployment or a smaller project.

Contact Kinettix today to find out how our FieldFlex services can increase your field services' efficiency and scalability.

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Lisa Cook

Written By: Lisa Cook

With more than 30 years in the technology field, Lisa has deep experience overseeing the design, analysis, implementation, deployment and support of varying sizes and complexities of technology initiatives across a broad range of industries. Her experience has allowed her to provide all aspects of technology deployment support to national and global clients such as Walgreens, Ulta Beauty, Office Max, Walmart, Blockbuster, American Eagle, Chrysler, Simon Property Group, and CBL & Associates. As the founder of OPL Technologies, Lisa is an integral part of the Kinettix Team due to her expertise in designing and managing complex multi-site technology deployments. She is the author of the recently released book “Designing Retail Success: A Blueprint for Designing Retail Technology Deployments.”