GLOBAL IT DISPATCH SERVICES

In today's global economy installing and managing your IT systems is more complex than ever. Companies are dealing with diverse and widespread IT infrastructure and are finding it increasingly difficult to provide the technicians and management services to install, maintain, and decommission these systems.

Kinettix solves these problems by being a single partner that gives you a streamlined way to meet your any of your IT Field Services needs. Whether it is smarthands to support your W-2 technicians, a break/fix outside your coverage are, or finding contingent labor to meet a surge in demand, we provide the techs and management services you need, 24/7, anywhere on the globe. Our team eliminates the time and stress of locating a tech, managing their services, and ensuring the job is done right.

Request a Dispatch via Email, Chat, Web Form, Call, or our Dispatch 1 Portal
Kinettix dispatch group reviews each request to validate information, document requirements and request criticality.
Kinettix then locates and schedules a technician with the correct skillset for the job
Kinettix checks in with the technician upon arrival and again at the completion of the work
The technician will work designated escalation resources as required onsite to remediate issue and confirm resolution
Kinettix will catalog and upload any deliverables, create a closeout report and close the ticket.

Our operation centers in Midwest, US and Cebu, Philippines and our vast network of global partners allow us to dispatch IT resources 24 hours a day, 7 days a week, 365 days a year — regardless of time zone. No matter when and where in the world you need global dispatch services, we can plan, schedule, implement and oversee your project from start to finish, on schedule and on budget.

We also provide predictable pricing models and can create highly customized menu pricing for your requests. We provide global support for in-place teams or build scalable teams for managed service providers to check-in/check-out on-site technicians and ensure that devices are appropriately configured. We also offer after-hours capabilities to increase response time to clients in deliverables and project reporting.

Our break-fix services include:

As an extension of your firm, we provide dispatch desk services to your clients, on your behalf
Bi-directional ticket support for client-provided tools
24x7x365 coverage in over 90 countries
No contractual minimums to ensure you get the specific services you require
Fixed pricing based on skill set, criticality, and region
Locate, qualify, and fully vet the appropriately skilled field technician for each break-fix event
Fully manage each break-fix event from inception to final billing based on response requirements, including:
Ticket processing & management
Field technician check-in and check-out
Field technician remote support
Escalation management
Test and turn up
Deliverables collection and auditing

GLOBAL IT DISPATCH SERVICES

GET RELIABLE TECHS ONSITE

Need IT Field Techs Onsite?

IT Dispatch Services Made Simple

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GLOBAL REACH

TECH MANAGEMENT

HIGHLY QUALIFIED TECHS

IT DISPATCH SERVICES FOR ANY NEED

HERE'S WHAT YOU CAN EXPECT

PC ROLLOUT PROJECT CASE STUDY

ABOUT KINETTIX