A global dispatch engine trusted by the world’s most demanding multi-site brands.
Global Dispatch Experts
On-Site Support. Reliable Outcomes.
True Global Scale for Break-Fix IT.
Keep your sites and devices running with the industry’s most trusted global IT break-fix network, fully integrated with your service desk.
By the Numbers
120 +
Countries Serviced by our field techs
25 K+
Vetted Techs around the globe
100 +
Supported OEMs & Platforms
SOC 2
Type II Compliant
Trusted by global leaders in retail, restaurant, healthcare, robotics, and technology »
Thousands of dispatches coordinated across 100+ countries every month
We manage thousands of multi-site dispatches across retail, data centers, automotive, and robotics. Local techs, vetted and orchestrated by Kinettix, deliver consistent quality anywhere you operate.
FieldFlex provides 24/7 NOC monitoring, Tier 1/2 remote support, and diagnostics. We resolve issues remotely whenever possible, staff aug and dispatch on-site when needed, reducing truck rolls and downtime.
Integrated with:
Solutions for Every Site, Every Ticket
Dispatch on Demand
IT Break-Fix When You Need It Most
Urgent outages, device failures, and store interruptions require immediate response. Kinettix delivers reliable, MSA-driven dispatch across 120+ countries, ensuring your operations stay protected.
Multi-Site Projects
Built for Enterprise Project Scale
Whether you support 200 or 20,000 locations, Kinettix standardizes break-fix execution, rollouts, installs, and updates across every site. Centralized coordination, unified reporting, and repeatable processes give your service desk clarity and consistency at scale.
FieldFlex Remote Services
Remote + NOC monitoring
Resolve more tickets without sending a technician. FieldFlex pairs remote triage with intelligent dispatch to reduce truck rolls, increase first-call resolution, and accelerate time-to-fix across all your locations.
Hardware Deployment Enablement
For OEMs/VARs and IT Service Providers
Extend your reach with install, repair, and lifecycle support delivered by certified local technicians. Co-market your hardware with Kinettix as your global deployment and break-fix partner.
Built for Multi-Site Environments
Kinettix integrates directly with your service desk and IT operations
[delivering dependable support for every location and device you manage]
Retail IT / Big Box
Store infrastructure, POS, and digital experiences across thousands of locations. Convenience Stores to Big Box.
Restaurant IT / QSR
Menu boards, POS, and back-of-house systems that keep your kitchens moving.
Healthcare Environments
Waiting room media, clinical displays, and secure networked robotics.
Data Centers
Always-on connectivity and POS uptime where every minute counts.
Robotics & Specialty
Retail, waiting areas, auto service,and retail sales floors with integrated hardware.
OEMs, VARs & MSPs
White-labeled deployment and lifecycle services to extend your reach globally.
Dispatch-in-a-Day™
From Ticket to Tech in 4 Steps
Ticket
Entered
Your service desk opens a ticket via API, portal, or email. Automatically synced with Dispatch1®.
Dispatch ®
Routes It
Our internal AI engine Dispatch1® matches the right technician based on skills,location,MSA, and site requirements
Tech On
Site
Kinettix provides remote diagnostics and support so the tech arrives prepared, with the right context and parts.
Real-Time
Visibility
Status updates, ETAs, photos, notes, and closure data synced back to your service desk.
Faster resolution. Fewer escalations. Complete operational transparency.
Resources for Global IT & Service Desk Teams
Insights, guides, benchmarks, and ROI models designed specifically for multi-site support operations.
The State of Global Dispatch Report
Annual insights on multi-site IT service trends and benchmarks.
Dispatch-in-a-Day™ Playbook
How to design fast, predictable IT field service workflows.
FieldFlex ROI Calculator
Estimate savings from combining remote support with on-site dispatch.
Ready to Talk Dispatch?
Let’s design your global dispatch strategy
Whether you manage 50 sites or 5,000, we’ll help you build a break-fix strategy that improves uptime, accelerates outcomes, and reduces operational friction.
