By the Numbers

A global dispatch engine trusted by the world’s most demanding multi-site brands.

120 +

Countries Serviced by our field techs

25 K+

Vetted Techs around the globe

100 +

Supported OEMs & Platforms

SOC 2

Type II Compliant

Trusted by global leaders in retail, restaurant, healthcare, robotics, and technology »

Abercrombie & Fitch
Abercrombie kids
adidas
Aldo
allbirds
American Eagle
Apple
B8ta
Barnes & Noble
Bed Bath & Beyond
Bloomingdales
Bonobos
Bose
Brookstone
Buy Buy Baby
cabelas
Carne
Carvana
Casper
Chloe
Coach
Cold water
Columbia
Converse
Cos Bar
David Yurman
Design Within Reach
Dicks
Dockers
DXL
East coast
EIF eyes lips face
Ermenegildo Zegna
French Connection
Game stop
Goodwill
Hertz
Hollister
Kohls
LBH
Lbrands
Levis
Lolli & Pops
Loreal
Macys
Majid AL
Marine Layer
Mitchell Gold +Bob Wiliams
Modcloth
Motor company
Muji
Napa
Natural Grocers
NIKE
Nordstrom
Nyx
Orchard
Pandora
Penhaligons
Petvalu
Primark
Ralph Lauren
Richemont
Sallustro
Shoe Palace
Shopko
Signet Jewelers
Skechers
Snow Peak
Swarovski
Swatch group
Take 5 oil change
The Art shaving
The Container Store
The Home Depot
The North Face
The Vitamin Shoppe
Tiffany & Co
TJX
Total Wine & More
Ulta Beauty
Under Armour
untuckit
Walmark
Walt Disney
Wawa
Z Gallerie
Airborn
Align
Altium packaging
BMW
Cemex
Clopay
Cocacola
Dyson
Forterra
Hubbell
IR
Mazak
Mc Cromick
Nicos
Quanex
Scotts
Sony
Sumsung
Tecumseh
Topcon
trek
Verkada
Weber
Backer barrel
Benihana
Capstone
Cook Out
Fuzzys
La calle doce
McDonalds
Pizza
ATC
Bailiwick
Cbts
Compugen
Computacenter
Convergent
Diligent
Diversenet
Gamma
IBM
Magellan network service
Nascent
Net One Partner
NSC
NTS
Pivot
Prosys
Quest
Savvy
Shi
Sirius
Smart Source
Vei Global
Winn Technology Group
Zayo
Zensar
amazon-black
AWS-1
Samsung
Workmarket
Field Nation
servicenow
Microsoft
ServiceMax

Thousands of dispatches coordinated across 100+ countries every month

field-services
Kinettix-field-services

We manage thousands of multi-site dispatches across retail, data centers, automotive, and robotics. Local techs, vetted and orchestrated by Kinettix, deliver consistent quality anywhere you operate.

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Group

FieldFlex provides 24/7 NOC monitoring, Tier 1/2 remote support, and diagnostics. We resolve issues remotely whenever possible, staff aug and dispatch on-site when needed, reducing truck rolls and downtime.

Integrated with:

Abercrombie & Fitch
Abercrombie & Fitch
Abercrombie & Fitch
Abercrombie & Fitch
Abercrombie & Fitch

Solutions for Every Site, Every Ticket

Dispatch on Demand

IT Break-Fix When You Need It Most

Urgent outages, device failures, and store interruptions require immediate response. Kinettix delivers reliable, MSA-driven dispatch across 120+ countries, ensuring your operations stay protected.

Multi-Site Projects

Built for Enterprise Project Scale

Whether you support 200 or 20,000 locations, Kinettix standardizes break-fix execution, rollouts, installs, and updates across every site. Centralized coordination, unified reporting, and repeatable processes give your service desk clarity and consistency at scale.

FieldFlex Remote Services

Remote + NOC monitoring

Resolve more tickets without sending a technician. FieldFlex pairs remote triage with intelligent dispatch to reduce truck rolls, increase first-call resolution, and accelerate time-to-fix across all your locations.

Hardware Deployment Enablement

For OEMs/VARs and IT Service Providers

Extend your reach with install, repair, and lifecycle support delivered by certified local technicians. Co-market your hardware with Kinettix as your global deployment and break-fix partner.

Built for Multi-Site Environments

Kinettix integrates directly with your service desk and IT operations
[delivering dependable support for every location and device you manage]

RETAIL IT

Retail IT / Big Box

Store infrastructure, POS, and digital experiences across thousands of locations. Convenience Stores to Big Box.

KINETTIX_QSR_CROSSSECTION_QSR

Restaurant IT / QSR

Menu boards, POS, and back-of-house systems that keep your kitchens moving.

KINETTIX_QSR_CROSSSECTION_HEALTHCARE

Healthcare Environments

Waiting room media, clinical displays, and secure networked robotics.

KINETTIX_QSR_CROSSSECTION_DATA_CENTERS

Data Centers

Always-on connectivity and POS uptime where every minute counts.

KINETTIX_QSR_CROSSSECTION_SPECIALTY2

Robotics & Specialty

Retail, waiting areas, auto service,and retail sales floors with integrated hardware.

KINETTIX_QSR_CROSSSECTION_OEM

OEMs, VARs & MSPs

White-labeled deployment and lifecycle services to extend your reach globally.

Dispatch-in-a-Day™

From Ticket to Tech in 4 Steps

1

Ticket
Entered

Your service desk opens a ticket via API, portal, or email. Automatically synced with Dispatch1®.

2

Dispatch ®
Routes It

Our internal AI engine Dispatch1® matches the right technician based on skills,location,MSA, and site requirements

3

Tech On
Site

Kinettix provides remote diagnostics and support so the tech arrives prepared, with the right context and parts.

4

Real-Time
Visibility

Status updates, ETAs, photos, notes, and closure data synced back to your service desk.

Faster resolution. Fewer escalations. Complete operational transparency.

Resources for Global IT & Service Desk Teams

Insights, guides, benchmarks, and ROI models designed specifically for multi-site support operations.
The State of Global Dispatch Report

The State of Global Dispatch Report

Annual insights on multi-site IT service trends and benchmarks.

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Dispatch-in-a-Day™ Playbook

How to design fast, predictable IT field service workflows.

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FieldFlex ROI Calculator

Estimate savings from combining remote support with on-site dispatch.

Phil Fannin
Phil Fannin
Scott Huetter

Ready to Talk Dispatch?

Let’s design your global dispatch strategy

Whether you manage 50 sites or 5,000, we’ll help you build a break-fix strategy that improves uptime, accelerates outcomes, and reduces operational friction.

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