Tech providing solutioning services.

Jun 20, 2023 10:43:00 AM | FieldFlex What to Expect from Kinettix Solutioning Services

Discover Kinettix Solutioning Services! Learn how our innovative tech solutions can streamline operations and boost your business growth.

In today's rapidly evolving IT environment, businesses face numerous challenges, ranging from orchestrating intricate technology projects and aligning business requirements with fitting technology solutions to steering their operations toward cost-effectiveness.

This is precisely where solutioning services and technical staff augmentation step in. Together, they form a robust solution for successful project delivery. Solutioning services untangle the knotted complexities, offering a clear path for seamless execution, while technical staff augmentation bolsters internal capabilities.

What Is Solutioning?

Solutioning services involve the process of identifying, defining, and implementing strategies to solve specific business problems. 

They can help tackle issues in IT project delivery that arise from a multitude of stakeholders, varying requirements, and complex marketplace dynamics. Solutioning aims to ensure that technology projects are implemented successfully and in alignment with business objectives, thereby mitigating risks and maximizing returns.

At a fundamental level, solutioning services encompasses several vital steps. Let's look at each one in more detail.

Business Requirement Identification

The first stage serves as the bedrock of the project. Here, the focus is on immersing in discussions with stakeholders, capturing both high-level and intricate business requirements. 

This critical process is akin to drafting a blueprint, setting the direction for all future project developments. 

Solution Identification

With the business requirements as a roadmap, the solutioning team embarks on a comprehensive market exploration. They aim to draw up a list of viable solutions for the business. 

This quest involves assessing a spectrum of factors:

  • The financial implications.
  • The match with your organization's needs.
  • The ease of application.
  • Potential hurdles that may crop up during the implementation stage. 

An experienced solution director can come in handy at this stage, particularly for narrowing down what specific services your organization might need, from drawing up a budget to sourcing technical staff augmentation resources.

Vendor Management

The solutioning process also sees a meticulous orchestration of vendor engagement. This stage is a harmonious interplay between collecting pertinent information, managing the tendering process, and keeping the vendors in the loop, making it a strategic point in the process.

Having a plan pays off at this stage since the process finally comes together before the extensive implementation.

Solution Implementation

The initiation of the solution marks the culmination of the process. The chosen solution is ushered into operation, with every change diligently managed. This phase sees the transformation of power users and business users into skilled hands, an integral part of the solution. 

From complete assimilation of the solution to the delivery of results, this stage bears witness to the triumph of a successfully executed solutioning process. 

However, there is no time to ease up now. Your organization must stick to the plan and continuously monitor the implementation to ensure no unexpected setbacks. Having a diligent partner at this point in the process can prove invaluable.

How Kinettix Can Help

At Kinettix, we understand the complexities of IT field services solutioning and offer customized services to cater to your organization's unique needs. Our solutioning approach includes scope definition, cost gathering, and a flexible pricing package, ensuring alignment with your objectives.

Partnering with Kinettix for your IT field services solutioning brings four key advantages:

Solving Cost Uncertainty

Our team has the necessary skills and experience to develop accurate cost models considering all the required expenses. This results in a competitive, accurately priced project, minimizing the risk of cost overruns.

Maximize Your Team's Potential

Our Solution Directors provide recommendations for optimal team structures, helping your organization adhere to industry standards and best practices for IT field service management and technical staff augmentation.

Design Efficient Services and Contracts

Our experts address the challenges in designing services and contracts. They identify potential risks and mitigation strategies, streamlining your services and achieving customer satisfaction and ROI.

Create Effective Budgets

With Kinettix, you gain expert support to effectively create comprehensive and accurate budgets for field service labor, minimizing the risk of budget overruns.

Our personalized approach to solutioning ensures your specific needs and goals are met. We meticulously gather cost information and analyze it to keep the project within budget while creating a comprehensive pricing package that meets the needs of all parties.


Solutioning services are integral to the successful delivery of technology projects. They help define and align business requirements, manage vendor relations, and implement solutions. 

As a leading provider of IT field services solutioning, Kinettix brings expertise, cost certainty, and a personalized approach, empowering global IT deployments and leading to successful projects.

If your organization is seeking a partner to navigate the complexities of IT project delivery, contact Kinettix today. Our solutioning services are designed to meet your unique needs and deliver results that drive your business forward.

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Lisa Cook

Written By: Lisa Cook

With more than 30 years in the technology field, Lisa has deep experience overseeing the design, analysis, implementation, deployment and support of varying sizes and complexities of technology initiatives across a broad range of industries. Her experience has allowed her to provide all aspects of technology deployment support to national and global clients such as Walgreens, Ulta Beauty, Office Max, Walmart, Blockbuster, American Eagle, Chrysler, Simon Property Group, and CBL & Associates. As the founder of OPL Technologies, Lisa is an integral part of the Kinettix Team due to her expertise in designing and managing complex multi-site technology deployments. She is the author of the recently released book “Designing Retail Success: A Blueprint for Designing Retail Technology Deployments.”