At Kinettix, we’ve developed a model to take the complexity out of multi-site and enterprise-level global IT deployments. Utilizing our resources and experience, we work with you to create a transparent plan of action and create a platform for repeatable, reliable success in field services management. Here’s how it works: 

  • We strategize with you to understand the scope of work you need and when you need it. We set the price for you with a pro forma invoice at the outset and draft a thorough statement of work for each project that covers all the details and responsibilities.

  • We leverage our Global Alliance and cloud-based field services management platforms to develop a deep roster of fully-vetted field service technicians. You get a qualified contingent workforce tailored to your needs that is available when you need it and scalable to match the complexity of your projects.

  • We handle all aspects of project management and coordination, including dispatching technicians onsite, resolving scheduling or availability issues, drafting technician scripts, creating reporting metrics, paying technicians in the appropriate currency, and delivering a finished product that fulfills all of the goals set in the initial statement of work.

  • We hone the platform to become a permanent solution for your IT field services needs, one that can grow alongside your organization as it expands. Our model delivers managed outcomes while costing significantly less than fully-managed models.

  • Kinettix leverages a global service center model and one common platform called Dispatch1. Regardless of our techs’ location, who is managing the ticket or what field service platform we are leveraging, our team leverages our operating platform for absolute visibility in what is happening for our clients and their on-site requirements.

At Kinettix, our goal is to simplify IT work across the globe—no more starting each project from scratch by searching for qualified and available technicians all over again. Building a field services management platform with Kinettix means letting us handle the routine work of executing IT projects, freeing you up to focus on strategy and growth.

We’d love to answer your questions about Dispatch1. Please fill out the form below to speak with one of our dispatch experts.

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Kinettix is the go-to global leader in providing IT field technicians and break/fix dispatches to U.S.-based enterprises and managed service providers, anywhere, anytime. We bridge the gap between traditional staffing and a reliable contingent workforce.