Whether you need a simple dispatch or highly skilled global field technicians for your enterprise-level deployment in a remote corner of the world, Kinettix can handle it.
Our operation centers in Cincinnati, Ohio and Cebu, Philippines and our vast network of global partners allow us to dispatch IT resources 24 hours a day, 7 days a week, 365 days a year — regardless of time zone. No matter when and where in the world you need global dispatch services, we can plan, schedule, implement and oversee your project from start to finish, on schedule and on budget.
We also provide predictable pricing models and can create highly customized menu pricing for your requests. We provide global support for in-place teams or build scalable teams for managed service providers to check-in/check-out on-site technicians and ensure that devices are appropriately configured. We also offer after-hours capabilities to increase response time to clients in deliverables and project reporting.
Global Dispatch Services
Deployment, decommissioning, and disposal of equipment, including:
Retail analytic devices
As an extension of your firm, we provide dispatch desk services to your clients, on your behalf
Bi-directional ticket support for client-provided tools
Install, Move, Add, or Change (IMAC) Services
De-installation and relocation of equipment
Global Rollout Services
Remote support desks
Large deskside rollouts
Transitioning from third-party suppliers to platform services
Efficiently navigating the language, logistics, legal, and financial challenges of working globally by leveraging our worldwide Partner Alliance
Locating, qualifying, and fully vetting the appropriately skilled field technician for each dispatch
Fully managing each dispatch from inception to final billing based on response requirements, including:
Ticket processing and management
Field technician check-in and check-out
Field technician remote support
Test and turn up
Deliverables collection and auditing